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Today I shall mostly be watching progress bars

There’s a certain irony – I think that’s the word – in my iMac choosing this weekend to die. I admit that leaving it three years before buying a backup hard drive was somewhat negligent, but the fact of the matter was that I did go to the Apple Store yesterday and buy that backup hard drive. And that the machine was going just fine when I left the house.

When I got back… well, when I got back I restarted the iMac because it was being a little cranky. And now it won’t go at all. Just a grey screen, and the spinning gear icon.

Woe.

I tried reinstalling the OS. Nope. I tried Disk Repair – faults it can’t handle. Safe Mode? Nope. And so now I’m making a disk image, using Disk Repair off the Tiger CD I’d also bought, trying to copy all those files – all those music, image and Word files I knew I should have backed up long before – to the new hard drive, and hoping this will work.

And I’m also hoping that, after reformatting, the old iMac’s hard drive will work too. Because yesterday I’d jauntily said to Mrs Tosh that a new mobile phone deal – we’ve cut our monthly bill by two thirds, simply by threatening to leave Orange (rant on this later – “oh, you’re on an old tariff, sir”) – I’d be able to afford a shiny new G5 desktop. I had no intention, really – but the hoisted eyebrow I’m getting suggests she thinks this is all a ruse.

It could be a long day. If there are any passing OSX wizards out there, do leave some words of help/comfort in the comments…

Update: That disk image thing wasn’t working in any way I could understand. But I had the brainwave of changing the startup disk to OS9 – and suddenly we’re partayyyying like it’s 1999. iMac is happily coping over those 24,561 must-keep files. Once it’s done that we can think about surgery. Or, indeed, that G5. No, no. Just kidding. One thing you really notice about the Classic environment: it’s really bloody fast.

Further update, late afternoon: In the end, I wiped the disk and did a clean reinstall, and just shoved the work, picture and music files back onto the main hard drive after I’d done so. Seems to be working a treat. My fears, especially regarding iTunes DRM throwing up its metaphorical hands in horror at such a straightforward solution, seem to have been misplaced. Now I’ve just got to reinstall all my apps…

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Mini mac good for a million things

If you’re in the tech biz, there are probably a few ways to measure success. Making lots of money might be one. Having your gadgets appear in rappers’ videos might be another. Getting to sue the small guys, and to hell with the PR, might be the cherry on top.

But I’d like to nominate another two checkboxes. First, third parties are motivated to start thinking about novel uses for your latest product within hours of its release. Second, people start analysing its meaning to the industry and wider world within mere days. On both measures, Apple’s Mac mini is scoring well.

On the novel uses, Leander Kahney has done a nice round-up at Wired News, finding everything from the first big fan site (a goldmine in the months/years to come, I suspect) to someone setting up a colocation centre packed with Mini macs (probably less of a goldmine). 

Meanwhile Robert Cringely leads the speculation front with this interesting piece about the ambitions Jobs and Co might have for the little machine. "Yeah, but what’s it REALLY for?" he asks. "Movies."

Cringely says the unit’s petite dimensions and comely looks, allied to a built-in DVI connector and the forthcoming support, in OSX 10.4, for AVC
H.264 video encoding, make it the perfect digital media centre Mac, ready to be stuck under, above or next to your telly, full of good ways to avoid Corrie and Midsomer Murders. Please, make it so.

Those tech features mean the device will do HDTV – the high-definition TV format that’s so good the US teevee networks have had to tart up TV show sets because it’s sharp enough to show up the cracks, and brush strokes, and dirty bits, that went unseen before.

And that capability will allow Apple to mop up a brand-new market – that for the digital movie player market, where HDTV movies get to set-top players via broadband, not cable or disk. Apple will pull it off just as the market emerges into the early mainstream, years before the competition can get going. Just, in other words, as it did with the iPod / iTunes combo – which, as my laser-like powers of observation have illuminated of late – has done rather well.

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Power play

The Wall Street Journal (sub required) reports today on an ugly little trick being played by tech companies including Apple and HP: make machines in such a way they only work in the region in which they were sold. In the case of the new iMac, that means making it single-voltage, so machines bought in the US blow up when plugged into mains electricity elsewhere in the world. That’s particularly bad news when the dollar’s so remarkably low against the pound and euro.

“In the US, Apple sells the most basic version of the iMac G5 for $1,299. In the UK, the same machine costs $1,430, before sales tax… in the era of the global economy, with business people toting laptops, cellphones and digital music players around the world, the electronics industry had been moving towards making more products that work everywhere. Now, there are signs that manufacturers feel that this kind of globalisation has gone too far.”

Oddly, this decision only applies to the iMac; iPods and the new Mac Mini are dual-voltage. Is the iMac thing a design fault, rather than conscious decision? Apple insists it doesn’t “discourage anyone, anywhere from buying an iMac G5″, but that doesn’t really answer much at all.

The WSJ story also mentions HP’s implementation of “region coding” for its print cartridges; a “feature” that makes sure printers bought in Europe can’t use (cheaper) HP carts bought in the US. Software in the printer determines the origin of the ink cartridge, and decides whether or not to accept it.

I wonder if this will last? It’s deeply crap karma when companies like these will merrily invest their overnight cash piles in currency trading, improve their margins by buying cheap foreign labour to assemble their machines, but then fail to allow customers to play the same games. Surely they’re not happy to sacrifice goodwill and sales in the name of maintaining corporate structure?

And it all, of course, has echos of the highly irritating DVD regional encoding, and anti-piracy measures which Dadblog takes a pop at here: the notion that some corporate suit-type can insist us plebs watch both a legal warning, and a short educational film, to persuade us not to break the law. Even if we don’t.

It also irritates me mightily that my Mac laptop will only allow me to switch between regions five times, although a little research uncovers the inevitable hack to remove this daftness from my machine. Let’s hope some nice people manage a similar workaround for printers and power supplies as well, soon.

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Apple: hit after hit

When it comes to Apple, forgive me if I say: told you so. After a MacExpo keynote that’s left the critics breathless, and the fansite fanboys at alaming levels of fevered excitement, a little smugness at correctly guessing – sorry, calculating – Apple’s strategy is reasonable compensation for not being there when Steve-o did his showman thang (m’ colleague Bobbie Johnson was, however, and I heartily recommend his coverage for those who wish they were, but weren’t).

It is only modest smugness, to be fair. My comments in December about Apple’s clear path to world domination and control of the digital music market turned out to be understated, compared to the storm of speculation – and reasonable amounts of supporting evidence – to suggest Apple’s really on the move.

First, let’s take the hard numbers: revenues up 74%, year on year, to $3.49 billion. Profits up from $63m last year to $295 million. Share price bouncing ten percent on the news, coming close to their dot.com boom peak.

But, more than that, let’s look at the fact Apple unveiled all three of the rumoured products: a low cost iPod, a low cost desktop computer, and an office suite. Given that all pre-show rumours are, essentially, wish-lists supported by vague knowledge of where Apple’s headed, this is a rare example of Jobs and co successfully meeting – even exceeding – expectations. Long-gone are the days where they’d churn out another colour of iMac and a few speed bumps, and expect everyone to be cheer (although cheer they did).

The arguments supporting the company’s long-term survival now go beyond the fantastic loyalty of a core group of fans. Indeed, the argument has moved beyond the decades-old "can Apple survive" debate to "where will it go next"? Tom Yager’s perceptive piece in Infoworld (thanks Lloyd!) goes as far as to suggest any company attempting to sell in a market that Apple has its eyes on should feel scared. That would have sparked some hilarity only two years ago, but today the piece makes a very strong case.

Not least, he writes, Apple’s tight vertical integration, from concept to manufacture to selling it in the high street, is just what the world wants right now.

"Steve Jobs summoned Sony President Kunitake Ando to his keynote stage to put a point on that message. Sony controls the high-end digital video market, and broadly speaking, Apple and its customers couldn’t go anywhere that Sony wouldn’t let them go. Mr. Ando declared that Sony is working very closely with Apple, and then in a nervous aside to Steve Jobs (who had a Sony HD camcorder pointed straight at Mr. Ando), asked Apple to stick to software. Please."

Meanwhile Charles Arthur casts an eye at the Mac mini and, to my mind correctly, works out that it’s quite an attractive corporate machine, as well as being a low-cost Mac tryout device for home PC users who are sick of having a computer that’s riddled with malware and viruses. You could kit out newsrooms for half the previous cost with these new machines.

He also raises the points about iTunes tie in that I was blogging about last month, and astutely adds that Jobs – having predictably got over his aversion to Flash memory music players (expressed as late as this interview last summer)  – may also perform a similar u-turn on subscription music services. Napster, watch out. You were nice, but not quite sexy enough.

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iWork, and other Apple rumours

For the first time in five years, I’m not off to San Francisco and MacExpo this month – the lucky Bobbie Johnson (work | personal), now dep ed at Online, is doing the honours instead. I’ll be reading his reports avidly; it looks like it could be an interesting show.

The Apple rumour machine has, of course, kicked off – John Gruber has a plausible report suggesting Jobs will unveil a new office suite called iWork, incorporating a new version of Keynote, the presentation program, and a new app called Pages, which is presumably a word processor (and spreadsheet?). A patent application filed last August by Apple, and the unexplained name change of a third party app from iWork to iBiz, adds fuel to the fire.

Also rumoured: a low-cost ($499/£262) Mac (finally) – something of a hardy perennial, I know, but more strongly tipped than in previous years, and a flash memory iPod to take on the low-end music player market. Talk of the latter has calmed down of late, but I still think it would make huge sense, as I’ve explained in Tosh Passim, by cementing Apple’s stranglehold on this phase of the digital music revolution.

[Update: Quite a witty Pass notes in today's paper, based on that low-end computer]

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Apple’s iPhenomenon

I’ve been guilty recently of moaning about Apple’s apparent built-in inability to stock enough of its products. Sure, today it’s the iPod and iMac you can’t lay your mitts on, but this problem has gone back years. It’s an old Apple gripe: they price things too high, or announce months ahead of availability, or don’t make enough, or do all three, and the Macolytes mutter stuff about BMW and exclusivity and let them away with it.

But, at least in the case of the iPod, Apple may have a decent excuse. Via John Naughton, this Appleinsider report has some astonishing numbers. We’ll pause to admire, first of all, the analyst’s mighty price target for Apple in the next year – a heroic $78 a pop. At the time of writing they’re at an admirable $67 a shot, so that’s perhaps not a huge climb, but given the historical place for Apple shares – sloshing around the $20 mark, apart from an iMac/dot.com boom-based surge around 2000 – you might begin to see my point. This chart shows Apple’s recent climb outperforming the rest of the NASDAQ – this is no irrational exuberance, at least none on a market-wide scale.

Is it Apple-centric irrational exuberance? Surely the surge isn’t isn’t based on Apple’s fading computer business, which continues to see its market share slide? Well, I’d expect better news out of that once they iron out the – yep – supply problems for the new iMac. But for real good news, it’s obviously all down to the iPod.

Back in that Appleinsider report, there’s an analyst – who’ll have an inside tip from the company (this being How These Things Work) – upping his "estimates" for iPod shipments this quarter to 4 million units, up from previous "estimates" of 2.7m and 3.5m. That’s 4 million units in a quarter, when they’d only sold 4 million iPods total by summer this year.

Onto shakier ground, the analyst also predicts a flash-based iPod to be unveiled this year at MacWorld San Francisco. Jobs has always said "no" to such things, insisting such chip-based devices are naff because they can’t hold many songs, but he can always change his mind saying "we waited until we could release something great!" and "we’ve finally made flash devices cool!" and "this is awwwwwsome – the best thing we’ve ever made!". In the resultant flat-out Apple Store-bound stampede of slightly sweaty Mac fanboys, I doubt I’ll be hearing many dissenting voices. And it’s never a good idea to write off the chances of a device appearing only a month ahead of the show. Ahem.

More importantly, such a lower-end device would add volume, give Apple complete and utter dominance across the entire music player sector (as opposed to complete and utter dominance at the hard drive-based end). And, super super super importantly, it’ll increase the lock-in factor. This last point is key. If you’re selling four million players in a quarter, that’s four million more souls ready to use iTunes, buy music from iTunes music store, and build a collection of digital music that recoils at the very thought of Windows Media (WMA).

Even if Samsung, with the aid of Bill Gates, abducts Jonathan Ive, and forces him at gunpoint to create a real iPod killer (as opposed to those ugly devices branded as such almost every month in some gadget mags), you still have a vast audience of people who are facing real hassles, and hefty financial outlay, to make the move to WMA.

It’s not just the cost of the device any more. It’s the new PC software, it’s re-ripping your CDs, it’s waving goodbye to your iTunes Music Store purchases, it’s getting rid of that iPhoto collection and fiddling around with your Audible.com buys. And, if Apple does the sensible thing and introduces an optional subscription model for iTunes Music Store, as a third of young adults apparently would like them to, it’s about actually losing half your music if you leave the fold. You might think of quitting the cult, but you’ll never <i>really</i> get away…

In other words, these sales are quickly creating a market where technical supremacy becomes secondary. Just as long as Apple remains competent – and at the moment it’s on screamingly good form – it stands to win, because the total cost of moving to another player becomes more than it’s worth for the end user – even if their iPod has reached the end of its useful life, or they want to upgrade from flash iPod to hard disk iPod. Times that by two if the rumours of a media centre unit – please, Jobs, make it so – finally become reality.

Apple’s tight vertical integration, such a handicap in the decentralised PC era, suddenly looks like a formidable barrier to entry for music player hopefuls in the near future. And that could explain those investors piling in as fast as they can. They see a new market twisting into shape right in front of them, and suspect they know who the big winner is going to be.

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Apple Store opening: a video nasty

Tellyclip I was on t’ telly this morning, blinking a great deal and talking about the new Apple Store in London. For the benefit of friends and family I didn’t warn (ie – all of them) the video, featuring a mercifully short soundbite from me, is here.

The store itself is, as you’ll see, both vast and lovely, as far as shops go. Tons of space, impressive glass staircase and walkway, neither of which you’re likely to see for the next week as hoards of Macolytes descend on Regent Street and squeeze in. I’ll be trooping along too, but maybe not tomorrow. Indeed, if you want to make the opening day, I’d start lining up… ooh… now. Like this chap who has flown in from Texas for the event, is about to spend his second night on the street outside, and is keeping a blog about his experiences. Amazing.

The reporter on the story, incidentally, is another member of the Scottish Media Mafia. Quentin Sommerville and I were contemporaries in the Scottish student political "scene" in the early 90s. He held the loftier position of President at Edinburgh, while I was a deputy president at Napier, editing the student paper. "We," he said by way of introduction to a colleague yesterday, "used to know each other when we were thin!"

Aye, but he’s got a better tailor than me now, damn him.

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The new iMac

Here are three dashed-off observations on the new iMac, while I use up the last of some sensationally expensive WiFi credit in the hotel here in Paris.

1/ It’s lovely, and the headline price is quite low, but you’re going to need to spend money on Wifi, Bluetooth and memory (grr – never enough from Apple) to get it up to scratch.

2/ It got a much warmer reception from the crowd here than the second generation iMac got in San Francisco. In the US, there was a moment of stunned silence as first the screen, then the chrome arm, then the domed base, rose out the stage. As Steve Jobs glared out, applause took a couple of long beats to start. Here, everyone got the design – and appeared to like it – straight away. A huge roar went up. If that’s any kind of measure, this could sell very well – if they can get supplies out fast enough. That’s not guaranteed.

3/ The press facilities? Even worse than last year. Fewer stools, more sculpted plastic chairs and – wait for it – vast beanbags in place of some of the desks. The show organisers are utter muppets.

I’ll be blogging more today over at the GU weblog, and today’s newspaper coverage is here. More in Online tomorrow…

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A grassroots battle where there is no grass

Business 2.0 is on the money about Real’s dumb cut-price, loss-making battle with Apple (see Tosh passim), which will continue to wring the last drops of value from a company surely destined for disaster.

"’Real doesn’t understand it’s fighting a brand battle,’ says Bradley Peacock, president of Chicago-based marketing consultancy Peacock Nine. RealNetworks, with its complicated downloads and annoying pop-ups, has never been adored, and it is going up against an aspirational brand that is. (That’s why people wear the pocket-size device outside their clothing and use the distinctive white earphones even though other earbuds offer better sound quality.)

‘Apple offers a superior product addressing genuine consumer wants and needs,’ says Drew Neisser, president of New York-based Renegade Marketing. ‘Real was never beloved by its users, only tolerated. Even by presenting itself as a bargain brand, it can’t overcome its inherent limitations. A stinky cheese smells regardless of how little it costs.’

Real is waging a grassroots battle where there is no grass. Apple is not Microsoft (MSFT). There is no sense of outrage among consumers. While it’s tempting to cast Steve Jobs as a scheming, egomaniacal villain, the fact is that most people love Apple and its hip products. And shameless price cutting, even if it’s just a short-term sales promotion, feels like the last refuge of a failed marketing strategy [...]  ‘At the end of the day, starting a price war is going to bite RealNetworks on the ass,’ Peacock predicts."

[via Paidcontent.org]

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PowerBook and the case of the missing Bluetooth

I love my new PowerBook, but it has an irritating habit of forgetting it has Bluetooth. Because of Salling Software’s lovely MobileSync, which effortlessly syncs my Entourage calendar with my Sony Ericsson mobi, this failure is a problem. Since last month, Bluetooth has become the knot at one end of the ball of string holding together my disorganised life.

Over on the Apple discussion boards there’s lots of talk about the PowerBook/Bluetooth issue being a hardware problem. It isn’t, as far as I can see – or, at least, it doesn’t appear to be a terminal one. Or, even worse, one that involves invoking Apple’s utterly pisspoor aftersales service.

If afflicted, try shutting down the PowerBook. When it’s off, reset the Power Management Unit by holding down the shift/control/apple/power keys (yes – this works, even when the machine is off). You’ll here the optical drive spin around if there’s something in there, and a rather sad noise from inside the laptop.

Then restart the machine – Bluetooth should be working again.

If not… well, looks like I was wrong about that not being a hardware issue… sorry. Good luck with the techies.

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