Comments on: [Updated] Best Western hacked – 8m people should [maybe] be nervous

By: Sarah

Sarah — Mon, 25 Aug 2008 16:55:44 +0000

Apprently no one took the time to google this information. http://www.marketwatch.com/new.....;dist=hppr

Copy and paste kids.

By: Best Western respond to those hacking claims | Completetosh.com, by Neil McIntosh

Mon, 25 Aug 2008 14:03:16 +0000

[...] mentioned Iain S Bruce’s big Sunday Herald exclusive yesterday, which claimed that 8m people had their [...]

By: Craig mcgill

Craig mcgill — Sun, 24 Aug 2008 18:44:01 +0000

The thing that amazes me is that they had 4 days to prepare a PR and customer response to this – and speaking from experience, that is a rarity. I’ve been thinking about this since posting some crisis PR tips on my site earlier today and I cant believe that 10 hours after the tale broke there’s still nothing to reasure customers.

By: chris

chris — Sun, 24 Aug 2008 16:48:49 +0000

How far back in 2007 does it go, I wonder? At least it seems only to be the European hotels affected. (whew!)

By: Armin

Armin — Sun, 24 Aug 2008 13:32:23 +0000

Your entry makes me feel better in knowing that I’m not the only person who went over to the Best Western website after reading the Sunday Herald story.

What I also found interesting is that the Herald mentions the customer service number to call (so I assume their call centre will be busy now…), yet nothing on the website.