More on Carphone Warehouse’s dodgy insurance sales

You’ll recall I bought my iPhone from Carphone Warehouse… and the salesman misled me about the need for very expensive insurance, telling me I wouldn’t be able to replace the iPhone should it get lost or stolen unless I bought their policy. I only got the truth when I called the company’s insurance helpline.

Well, I’m delighted to see that tonight’s Watchdog on BBC1 has caught the company out too. Show researchers were spun the insurance bobbins in three out of five stores they visited. Top effort – the show deserves credit for realising what was happening, and acting so quickly.

The retailer said there had been “some element of confusion among an isolated number of sales consultants”. But the widespread online reports, and Watchdog’s findings, comes less than a year after the company was fined heavily for insurance mis-selling.

I’d love to know why so many salespeople are getting the insurance sales so similarly wrong, so consistently. And I’d love to know if Apple are going to continue letting this shower sell their lovely phone – because they’re tarnishing Apple’s brand, too.