I quite like flying BA, mainly from my experiences on the Edinburgh to London shuttle which I used to take a lot. My opinion of them slipped, far, after an ill-fated journey to the US when the outbound plane was damaged on the tarmac at Gatwick, and the return flight was made on a scabby excuse of a charter plane, rather than the BA jet I’d expected. It was the worst flying experience i’ve ever had, and I thought a lot of it was down to BA’s poor handling of a situation which, initially, was not of their making.
Unfortunately, it seems they aren’t learning. Cecilia Weckstrom has another BA horror story – worse than mine, which saw her get to London more than 24 hours late… from the south of France. The aviation industry has its troubles, for sure; it seems bad crisis management is one of them.