Among business school strategy lecturers, it turns out, there’s a favourite way to kick off a tutorial. They ask: "What business is this company in?"
It could be an airline - let’s say, easyJet. So we all answer: "It’s an airline". And they say, "yes, but what business is it in?" And we say: "the… er… airline business?" And they, of course, say no.
easyJet is, of course, in the transport business - a broader definition that fits because it fights not just (or even mainly) other airlines, but trains and car transport and even inertia - staying at home and doing something else. Thus, it’s also in the sprawling leisure business, up against various diversions and forms of entertainment, because many of the trips being taken on its planes are opportunistic holiday flights that wouldn’t have happened without its low fares. All this fresh approach has a huge impact on how easyJet runs its business, and helps explain why it does jolly well (mostly) in an industry that, mostly, is a struggle.
Turning, now, to the newspaper industry, things have been set going by a piece in the Wall St Journal (link goes to a referring blog; article is behind a paywall the article - thanks Andrew!) by Walter E. Hussman Jr., the Publisher of the Arkansas Democrat-Gazette, where he said: "It is time for newspapers to reconsider the ultimate costs and consequences of free news."
He was arguing for users to stump up, at least for some bits of content. But the argument for paid-for news is dead now, and Vin Crosbie explains why with a typically incisive piece of analysis.
Adrian Monck then follows up Vin with a rather gloomy prediction that, because consumers won’t pay directly, the news business is essentially going to collapse.
"The future funders of general online news content will not be consumers themselves, nor advertising, nor micro-payments. They will be governments and businesses that see ‘independent’ news provision as a public affairs spend."
Really? Why? Let’s ask: what business are we in? What were we in before?
Newspapers have lived for a very long time with an easyJet-style strategic complexity; we journalists would love to think it’s all about great stories and pictures and a vivid, brilliant package, but the ad guys would say we’re in the business of building audiences they can sell. Both are right. We’re also, like easyJet, competing for people’s time versus a million other things to do.
In the web world, the balancing act - between journalistic purpose on one hand, and the commercial realities of building an audience and selling access to it - hasn’t changed, even if the level of competition has. (That increased level of competition has given users choice, so diminishing their loyalty and willingness to pay directly for content).
But the big point is: the audience never fully funded news anyway. Cover prices simply don’t reflect the cost of production. Yet news remains a great way to bring an audience in. The newspaper business has historically been very profitable working this way.
These days, easyJet skimp on the stuff you don’t need, but the quality of the fundamentals - the airline’s jets, safety and flight - is no worse (sometimes better) than traditional airlines. They worked out what mattered, and delivered.
In news, we need to work out the fundamentals, because the old fundamentals of news - what worked in print - are changing. And then we need to work out how to put those fundamentals together - in a world with multiple news sources, bloggers, community, ubiquitous broadband, UGC and YouTube. This is the great opportunity for innovation in online news, and big media organisations have a grand hand to play here. It’ll be much harder for startups to exist in this space because, put simply, newsgathering - primary newsgathering - is difficult. Big news companies also have scale already, and Umair over at Bubblegen - hitting a few nails right on the head - alludes to supporting opportunities in online classified advertising.
Get this right and real businesses will emerge; not just fleet-footed new media organisations rising out of traditional newspaper publishers, but new classes of journalistic operation serving niches made possible by the new means of delivery. Get it right and there’s a new dynamism in journalism; many more journalists, doing a better job because we are more connected to our users than ever before.
Get it wrong and - blimey, yes - maybe we will just have governments, and a few businesses that see news as some kind of charitable cause, telling us what’s going on the world in the old, old style, getting lazy because nobody realised it could have been different. But that would be a terrible failure.
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COMMENTS / 6 COMMENTS
Adrian Monck added these pithy words on May 20 07 at 8:25 pmI didn’t mean to sound so gloomy. I was really thinking about journalism jobs. I think the old revenues won’t support the same job structure. Governments will only ever be marginal players, but look at Bloomberg with 2,300 journalists - journalism’s not a core part of Bloomberg’s business but it’s a bloody impressive sideline!
Craig McGill added these pithy words on May 21 07 at 1:56 pmAs you say the challenge here is getting it right, but to an extent I think the wee firm still has a chance because at a smaller firm just setting up the tech and the product (in this case news) should have a tighter integration.
I have problems with the EasyJet comparison though.
On one hand, newspapers can’t pare back to one essential core product because they need the mass market appeal to justify the mass market ad rates.
Let’s consider a paper call EasyPress. Ultimately it can’t pare back like an airline can - though feel free to skip the free DVDs and so on (and on that note, why doesn’t a paper just start a torrent for a DVD instead and save on a lot of costs? Advertise the torrent instead of the physical product)
If EasyPress did pare back it runs the risk of losing you or me as a reader because what I want in a paper may be the opposite from you.
(to be fair, most of the people who read this blog aren’t typical audience - heck I still pick up every paper I can when abroad in any language so I can see what stylistic, typographical, pic differences there are. Most of the people on this site are interested in news in general and specific. Yer average reader isn’t)
This problem equally applies to websites in the RSS age. Most people I know look at me as a dinosaur for prefering not to RSS. I like to go and browse about and see things outwith my normal interests. Hell, how else will I learn new things or see things outwith my normal realm of study?
This brings you back to the problem that on one hand you have a very exclusively tailored market for ad placing (and therefore revenue generating) but at the same time it may not have the large appeal of the massmarket, which is in part what advertisers are paying for.
(have to dash into a meeting. I’ll edit this into more sense later)
Neil McIntosh added these pithy words on May 21 07 at 2:01 pmAdrian/Craig - think the key here is not necessarily the value of certain bundles… Craig, think you’re absolutely right to say that the natural unit of news isn’t - always - just a story; there’s still value in collections of news curated and presented in a particular way.
But the bundle doesn’t have to be made in the same way for ever. Isn’t the easyPaper called Metro?
Charles added these pithy words on May 21 07 at 5:00 pmThe torrent answer is pretty easy - because it wouldn’t create any loyalty to the paper (how do you keep the torrent link secret from readers of other papers/sites) and would also depend on lots of people wanting it (so the torrent gets a good swarm), whereas readers might not feel like setting up their computer on a Saturday morning when they’d rather sit at the breakfast table.
And that’s before you consider the copyright issues. Which would be considerable.
An Honest Man added these pithy words on May 21 07 at 9:31 pmAnd I was always told the overriding purpose of any organisation was to make a profit!
Craig McGill added these pithy words on May 22 07 at 11:15 amEasyPaper/Metro - I seem to recall an email from someone in the late 90s pointing out the difficulties of a free newspaper in Scotland
But yeah, news can change as can the bundle. It’s just a very tricky formula to tweak and still keep everyone/actually grow.Charles, as for the torrent idea, I’m not 100 per cent convinced that it would be that tricky. You make the torrent passworded (again it can be passed around but no system is fullproof) and host the torrent for x amount of days.
Current CD/DVD giveaways do nothing for paper loyalty either as most giveaways are nicked off the paper without it actually being bought anyway.
Copyright might not be that big a hurdle but what would be a concern (and I failed to post this yesterday) is that if you did a giveaway like this and the people didn’t know about torrents then they sure would afterwards. And then go grab everything…
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