Stuart Brown asks: why is RSS adoption so abysmal amongst UK newspapers online? I think he really means why is adoption by UK online newspaper readers so abysmal, but you know what he means. He clearly sees it is a Bad Thing that we’re not able to drive up subscriptions because, obviously, that means people have to type our name into a browser to find out what’s happening.

But maybe that’s what people like. By doing that they feel that they are more directly connected to events, more plugged into what’s happening now, if they come straight to the front page (of the Guardian, or BBC News, or Google News). Logically, I know that when I refresh my feeds the headlines are perfectly fresh. But you won’t find me tracking a news site’s coverage of a breaking news event via RSS - I’ll go straight to the front page. Research into how people use news sites suggest this isn’t uncommon behaviour - we like to check front pages and make sure the world (or our bit of it) is intact.

So does RSS really matter to real people? (By real, I mean people not like me. Or, chances are, you: we’re too tech literate). The answer appears to be: no.

A cursory search finds people wondering why RSS adoption is so low… in law, in marketing and in corporate environments. It’s not just newspaper readers… whatever the subject, only a small percentage of people find RSS useful. And this isn’t new: people have been fretting about why RSS hasn’t broken through into the mainstream for years.

Something like Yahoo Pipes shows us the usefulness of RSS, in a way we’ve not seen for RSS so far. It’s a great idea. But, again, Pipes is not - itself - the breakthrough consumer application. There’s a fighting chance that something produced using Pipes might be The Thing, but it’s not the application itself. Breakthrough in ease of use, yes, but not in itself mainstream easy.

So, I’d offer up this: for the moment, the main application for RSS is to allow technically literate, information-hungry people to parse the output of dozens - even hundreds - of websites. That’s great and useful for those of us who need to do this (and we tend to read lots of blogs, which is why blogs tend to have lots of RSS subscribers, relative to mainstream sites).

But, fact is, most people don’t feel the need to track that number of sites, let alone aggregate them. They’ve got jobs to do. If you follow one or two websites for mainstream news, and maybe one or two others for professional or personal gain, you just don’t need to go to the fuss of using RSS.

That’s why Really Simple Syndication is for tech-literate info junkies only, and will be until someone finds an end-user application that isn’t about making lists from lots of information.


COMMENTS / 12 COMMENTS

Quite. This is exactly what I want to talk about that the Changing Media thing next week: the huge gulf between the behaviour of the slightly-over-tech-literate crowd, and the rest of the world. There are so many solutions being made for problems that only really exist for very few people, if at all: information overload, for example.

The problem is that, as developers, we’re always being told that missing out, say, the latest webX.0 technology, is a sign that we’re behind the times to a fatal degree. Doomed in the eyes of the technorati, when in reality most users couldn’t care less.

Ben Hammersley thought this on Mar 13 07 at 10:40 am

I’d certainly agree that RSS is missing a killer app to bring it to the masses - although there are some reasonably nice aggregators out there, none tip the balance towards the general population in terms of ease of use and accessibility.

I’d also maintain that there are a lot of newspapers that do have abysmal adoption of RSS - trying to find the feeds on even larger, more modern sites such as TimesOnline can be most vexing, and even then the feeds provided are essentially incomplete and not geared for aggregation in the slightest.

Still, something as progressive as RSS must surely break through to the masses - it’s certainly indispensable for me now. I suspect what does break through may not be known as ‘RSS’, but rather a service that takes away all the jargon and lingo normally present in such technologies.

There’s a huge market out there for delivered content - one can only wonder at precisely who will break it.

Stuart thought this on Mar 13 07 at 3:08 pm

There seems to be an assumption here that all eyeballs are created equal. Neil, I might annoy you by bringing this little debate up again, but as has been pointed out about the full feed vs excerpt debate, the answer lies in who you’re trying to reach and influence. If you don’t care whether or not influencers read your stuff, go ahead and just offer excerpts. If you want to be read and linked, drop the vanity and offer full feeds. If ‘the masses’ aren’t influencers or spenders, I wouldn’t worry too much about whether or not they’re using RSS yet. There’s still a lot of room for improvement in RSS aggregation software, and if this serves as an incentive, that’s great. In the meantime, it’s hard to care about low adoption amongst people who don’t matter as much (in this one sense) right now anyway.

Jackie Danicki thought this on Mar 13 07 at 4:29 pm

If what you say is true - then why is RSS adoption so much higher in the USA?

Aaron thought this on Mar 14 07 at 9:27 am

I agree with yourself and Ben. I think RSS, as it is, is only of use to a small niche audience. It will only be used by the masses when they don’t know they’re using it, when it evolves into the machinery that powers all news. If indeed it ever does.

Neil, I mentioned to you how (ironically) by using RSS, blogs and websites as my sole news sources I know more about less and less about more. In the old days, if I bought a newspaper I would read it cover to cover. I don’t read Guardian Unlimited cover to cover. Not even a 100th of the daily output. I’m sure I miss some fabulous stuff simply because I now rely upon blogs and links and del.icio.us to tell me what to read.

I realise now that RSS, and what is really a reliance upon others who filter the net for me, has made me a very passive reader. It’s the whole goldfish bowl effect. The notion of RSS giving you only the news you want when you want it is making those of us who over rely upon it a lot less informed about a lot more stuff.

Graham thought this on Mar 14 07 at 11:25 am

I think the killer app for RSS is actually be on mobile phones. That’s where you want rapid updates, but don’t want to go to a front page and navigate around (even if the mobile web was 100 times better, syndicated headlines would still make a lot more sense).

But very few people seem to be actively pushing that side of things; they just think about the desktop computer: wrong, wrong, wrong.

Bobbie Johnson thought this on Mar 14 07 at 11:27 am

It’s called “RSS”, for a start. I think laypeople *get* the concept of adding a news source to your Google Personalized Homepage, same goes for that paper (who was it? USAToday.com? Miami Herald?) allowing readers to subscribe to rival sources in an on-site aggregator. But RSS? Clicking a link and seeing gobbledygook? With the notable exception of FeedBurner (BBC News feeds also include a similar friendly version), the RSS community has singularly failed to popularise their technology. Part of the problem is that community’s command of simple English language/UI (they’re the same nowadays, right? - http://www.37signals.com/svn/a.....ftware.php) - a novice goes to a web page, sees a link that says “XML/RSS”? Come on! Another part of the problem is email dependency culture. But even email addicts need hand-holding on some of the simpler aspects of advanced news consumption us early adopters are running away with. It’s even a leap of faith for many people to *believe* they can save the daily visit to Google News by getting news alerts for pre-defined search terms - either by email or RSS. We’re increasingly told there’s the next big cultural schism is that between young and old. But I think we can see another emerging in those who have the ability to slice, dice and customise their information to an extent where they are super-informed, ultra-savvy - and those who… aren’t.

Robert Andrews thought this on Mar 14 07 at 1:56 pm

“we can see another emerging in those who have the ability to slice, dice and customise their information to an extent where they are super-informed, ultra-savvy - and those who… aren’t.”

True Robert, but I think the use of these things, and any subsequent uptake by the oi palloi, will always be driven by the obsessives like some of us. Obsessives hunt this stuff down because they have a heavy information habit to feed. With RSS you’re basically mainlining that habit.

As Neil says, most folk aren’t really that bothered. They’re effectively casual users. They’re not hooked on information. A daily paper, the nine o’clock news and maybe a specialist mag at work and a hobby mag at the weekend is as tech savvy as it’s ever gonna get.

But are they really any less informed? You might be more informed on some niche topics, but maybe less informed in a more general sense, no?

Graham thought this on Mar 14 07 at 2:43 pm

RSS has always seemed like a silly waste of time to me, a case of tech for the sense of tech. Look at it this way:

1) Open up web-browser, go to bookmarks, go look at sites
2) Open up extra page and then click on the links before go looking at sites that are targetted to me

I don’t see what the benefit of 2) is. It’s more or less the same number of clicks but I see less actual information. I see stuff tailored to me, yes, but if I only stick with what I know, how the hell do I actually grow and learn new things.

Craig McGill thought this on Mar 17 07 at 10:55 pm

Bobbie has it nailed - said precisely what I was going to. Everyone is looking in the wrong direction here, especially those who are familiar with RSS, because *they see it on computers*.

I’ve been trying some mobile phones recently - specifically, Sony Ericsson ones - and the latest ones come with an RSS reader built in, with Google News as a default feed. It’s very compelling because you don’t feel like you’re having to go and hunt for news. It’s just *there*.

Especially in excerpts, we should be thinking about how this stuff will appear on a mobile phone screen.

Simultaneously, it’s a killer app for mobile phone companies desperate for people to suck up more data.

I’ll columnise this.. but thought you’d like it here first.

(Although - @Craig - you’re not getting the power of RSS when you want to check hundreds of pages, or see what’s happening across a number of pages. I have an RSS reader with >600 feeds, and I can read them offline on the train. Result: I’m better informed than if I was just relying on a web reader, or if I was actually going to the sites, where most of the content doesn’t change.)

Charles thought this on Mar 23 07 at 1:30 pm

Good point, Charles, but again I’d offer that most people - generally - aren’t wanting as much news as you or me. On mobile, especially, news has failed to prove much of a draw - that’s why 3 now put news quite far down their home page, where once it led it. I’m looking forward to RSS on my phone, and it may drive data use among techies like us who perhaps don’t use their phones for much of it now, but I’m willing to accept it’s still a minority sport. The question is, can RSS support something that’s going to be of interest to a breakthrough number of people?

Neil Mc thought this on Mar 25 07 at 5:12 pm

I suspect that for the majority of people it’s easier and more convenient to receive a well formatted daily/weekly email from something like theregister.co.uk than it is to have to play around with a reader and the hassle involved in picking one and then getting it set up etc. etc.

fane thought this on Apr 04 07 at 1:46 pm

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