It was, I guess, almost inevitable that after last week’s hassles trying to get Philips service to collect - for a fee - my broken TV on a Saturday, they should get it wrong.

And so it came to pass: stepping off the train in Farringdon this morning, my phone rings. It’s the driver coming to collect my TV, and he’s minutes away from home, miles down the track I’ve just come up. Given the cat’s lack of an opposable thumb, she’s not going to be much use in letting him in.

The news that he’s not supposed to be there today doesn’t come as a shock, and he promises to get the call centre to call me - and save a 30 minute wait in the their queue. We’ll see if it ever arrives, or if the promised Saturday collection ever happens.


COMMENTS / ONE COMMENT

i’m glad you’re speaking up, these companies consistently balls up this sort of thing and we just accept it as normal. time for an OFT investigation i reckon. (i remember the time a bent courier decided to sign for my PVR and i had no end of trouble - in the end i decided it was just easier to live without a PVR)

Jon thought this on Oct 09 06 at 12:09 pm

SPEAK / ADD YOUR COMMENT
Comments are moderated. I'll delete unpleasantness. Email me if you spot a comment that crosses the line.

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Return to Top