Rafael Behr, of Observer blog fame, wrote an artful wee piece on tech etiquette for the first Observer Technology magazine.
In it, he argued we were all turning into rude buggers: interrupting face-to-face conversations to take phone calls and checking SMS messages in company. Maybe, he suggested, there would be a backlash.
“Meanwhile, as people continue to get richer, and everyone has the latest hi-speed miniature internet gadget, the leisure to communicate inefficiently will carry all the kudos. There will be a fashion for hand-written notes, delivered by footmen. Carrier pigeons will be the new BlackBerries.”
For me, the ultimate sign of the backlash having arrived will be the return of human announcements at railway stations. They’ve all but disappeared here in the UK, with some jobbing actor with a carefully moderated but somewhat jerky baritone, or a slightly aggressive woman with similarly deep voice, replacing the wonderful range of regional accents you used to get on railway platforms.
I commuted for four years – a 180-mile round-trip every day, an experience I can really only now begin to talk about. But I still can’t describe the frustration, the anger, the soul-searching, prompted by the sound of a computer generated voice telling you – a passenger who’s paid £5,000 for an annual season ticket: “First Great Western regret to announce that the… seven… oh… five service to… London Paddington has been delayed by… … … thirty… five minutes due to… a fault. First Great Western apologises for the severe delay to this service.”
The whole message was a blow to your gut, not least because the damned railway people had left it to a machine to issue their insincere apology. I mean: why bother? But the worst thing was knowing, from weary experience, that the “fault” was one of the engines breaking down, thus meaning you’d be running slow and late all the way to London – accompanied by a cacophony of phone calls as people tell their appointments: “I’m on the TRAAYN, and I’m running LAAYTE!”
“I know,” you’d think, “I bloody know”, all the while wondering why it felt like you were losing your mind.
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COMMENTS / 3 COMMENTS
Nick Miners thought this on Jul 26 05 at 1:24 pmLondon Euston station still has a pleasingly diverse array of regional accents; theres one bloke with RP english, an Essex girl/lady, a Norf Laandan bloke, and oddest (and most pleasant) of all, a lady with a lovely soft New Zealand accent (Pindolino to Wegan North Wistern anyone?). The only CG voice is the (now more frequent) reminder to ‘please keep all belongings with you at all times when on and about…’
Armin thought this on Jul 26 05 at 6:31 pmSomehow this reminds me of “We value your call, please don’t hang up. An operator will be with momentarily *** canned music *** We value your call, …” repeated ad infinitum.
Is that because I’m calling on one of these 0870 numbers?
Ewan McIntosh thought this on Jul 26 05 at 10:30 pmThis reminds me of the guy who received community service after managing to tap into the computer system running a customer service number. He replaced the faux-polite “thank you for your call; you’re currently in a queue” with his own, four-letter brand of customer service:
8 June 2005
RUDE CALL CUSTOMER IS IN CLEAR
AN IRATE caller recorded a message on a phone firm’s answering service telling clients to “f*** off”.But Ashley Gibbin, 26, was yesterday cleared of sending a grossly offensive message because magistrates ruled it wasn’t offensive enough.
He got frustrated after hanging on the line to ntl for an hour trying to order broadband. Then he was put through to its message service by accident.
Seizing his chance for revenge, taxi driver Mr Gibbin told customers: “We don’t give a f*** about you. We are never here. Just f*** off and leave us alone. Get a life.”
Mr Gibbin, of Redcar, Teesside, was traced and charged. He said outside court yesterday: “I just got angry because I had to wait such a long time. I think they deserved it.”
You can read it all here: http://forums.ntlhell.co.uk/lo.....t9662.html
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